Refund Policy
This Refund Policy explains the terms under which refunds may be issued for bookings made through Click2Rental. By using our website and services, you agree to the refund conditions outlined below. Refund eligibility depends on the rental partner’s policies, booking type, and the timing of the cancellation or modification request.
1. General Refund Policy
Click2Rental operates as a booking and service facilitation platform and does not directly control refund approvals. All refunds are subject to the rental partner’s terms and conditions. Click2Rental is not responsible for delays or denials caused by third-party providers.
2. Refund Eligibility
Refund eligibility varies depending on the rental provider, vehicle type, pickup location, and booking terms. Some reservations may be fully refundable, partially refundable, or non-refundable. Customers are advised to review refund conditions carefully before confirming a booking.
3. Cancellation Timeframes
The amount of any refund depends on how far in advance the booking is cancelled. Cancellations made within the permitted time window may qualify for a full or partial refund, while last-minute cancellations may result in reduced or no refund.
4. Non-Refundable Bookings
Certain discounted, promotional, or special-rate bookings may be marked as non-refundable. In such cases, no refund will be issued if the booking is cancelled or modified, except where required by applicable law.
5. No-Show Policy
If a customer fails to pick up the vehicle at the scheduled date, time, and location without prior cancellation, the booking may be classified as a “no-show.” No-show bookings are generally non-refundable and may incur additional charges.
6. Refund Processing Time
Approved refunds are processed to the original payment method used at the time of booking. Processing times may vary depending on the rental partner, payment processor, and financial institution, and may take several business days.
7. Payment Method Refunds
Refunds are issued to the original form of payment whenever possible. Click2Rental is not responsible for delays caused by banks, card issuers, or payment processors once a refund has been approved.
8. Partial Refunds
Partial refunds may be issued in cases such as early vehicle returns, booking modifications, or service adjustments, subject to the rental partner’s policies. Any applicable fees or charges may be deducted from the refund amount.
9. Service Fees
Service or processing fees charged by Click2Rental may be non-refundable, even if the rental booking is cancelled. These fees cover booking facilitation and support services and are disclosed during the booking process.
10. Disputed Charges
If you believe a charge is incorrect, you must contact Click2Rental customer support as soon as possible. Customers are encouraged to resolve issues directly before initiating a chargeback with their bank or card provider.
11. Exceptional Circumstances
Refund requests due to exceptional circumstances such as severe weather, natural disasters, or government travel restrictions may be reviewed on a case-by-case basis. Approval is subject to rental partner discretion and applicable policies.
12. Modifications & Rebookings
Changes to bookings, including date or location modifications, may affect refund eligibility and pricing. Any differences in rates or fees will be communicated before the modification is confirmed.
13. Fraud Prevention
Click2Rental reserves the right to deny refunds in cases of suspected fraud, misuse of services, or violation of booking terms and conditions.
14. Legal Compliance
Refunds are issued in compliance with applicable consumer protection laws. Nothing in this policy limits your statutory rights under local, state, or federal law.
15. Changes to Refund Policy
Click2Rental reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be posted on this page and take effect immediately upon publication.
By booking through Click2Rental, you acknowledge that you have read, understood, and agreed to this Refund Policy. Customers are encouraged to carefully review all booking details, cancellation terms, and rental partner policies before confirming a reservation to ensure a transparent and informed car rental experience.
