Cancellation Policy

This Cancellation Policy explains how and when bookings made through Click2Rental may be cancelled. By using our website and services, you agree to the cancellation terms outlined below. Cancellation eligibility, fees, and refunds depend on the rental partner’s policies, booking type, and the timing of the cancellation request.

1. General Cancellation Policy

Click2Rental operates as a booking facilitation platform and does not directly control cancellation approvals. All cancellations are processed according to the rental partner’s terms and conditions. Click2Rental is not responsible for penalties or fees imposed by third-party providers.

2. How to Cancel a Booking

Customers may request cancellation by contacting Click2Rental customer support or by using the booking management tools provided on the website, where available. A cancellation is considered effective only after confirmation is provided.

3. Cancellation Timeframes

Refund eligibility and cancellation charges depend on how far in advance the cancellation request is made. Early cancellations may qualify for full or partial refunds, while cancellations closer to pickup time may result in higher fees or no refund.

4. Last-Minute Cancellations

Cancellations made shortly before the scheduled pickup time may be subject to increased cancellation fees or may be non-refundable. These charges compensate rental partners for reserved inventory and operational costs.

5. Non-Refundable Bookings

Certain promotional, discounted, or special-rate bookings may be designated as non-refundable. In such cases, no refund will be issued if the booking is cancelled, except where required by applicable law.

6. No-Show Policy

If a customer fails to pick up the vehicle at the scheduled date, time, and location without prior cancellation, the booking may be classified as a “no-show.” No-show bookings are generally non-refundable and may incur additional charges.

7. Partial Cancellations

Partial cancellations, such as reducing the rental duration after confirmation, may affect pricing and refund eligibility. Any adjustments are subject to rental partner approval and applicable policies.

8. Cancellation Fees

Cancellation fees may include Click2Rental service fees and charges imposed by the rental partner. These fees are disclosed during booking or at the time of the cancellation request and may be non-refundable.

9. Refund Processing

Approved refunds are issued to the original payment method used at booking. Processing times vary by payment provider and financial institution and may take several business days to appear on your statement.

10. Exceptional Circumstances

Cancellation requests due to exceptional circumstances such as severe weather, government restrictions, or emergencies may be reviewed on a case-by-case basis. Approval is subject to rental partner discretion and applicable policies.

11. Third-Party Provider Policies

Rental partner cancellation policies may differ and take precedence over general guidelines. Customers are responsible for reviewing the specific cancellation terms associated with their booking.

12. Modification vs Cancellation

In some cases, modifying a booking instead of cancelling may reduce fees. Modifications are subject to availability, pricing changes, and post-booking service fees where applicable.

13. Fraud Prevention

Click2Rental reserves the right to deny cancellations or refunds in cases of suspected fraud, misuse of services, or violation of booking terms.

14. Legal Compliance

All cancellations are handled in compliance with applicable consumer protection laws. Nothing in this policy limits your statutory rights under local, state, or federal regulations.

15. Changes to Cancellation Policy

Click2Rental reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be posted on this page and take effect immediately upon publication.

By booking through Click2Rental, you acknowledge that you have read, understood, and agreed to this Cancellation Policy. Customers are encouraged to carefully review booking details, rental partner terms, and applicable fees before confirming a reservation to ensure a transparent and informed car rental experience.