Service Fees
This Service Fees policy explains the charges applied by Click2Rental for providing booking facilitation, customer support, and related services. Our service fees help us operate the platform efficiently and deliver a smooth, transparent car rental experience. By using Click2Rental, you agree to the service fee terms outlined below.
1. What Are Service Fees?
Service fees are charges applied by Click2Rental for facilitating car rental bookings, providing customer assistance, handling payment processing, and managing platform operations. These fees are separate from the base rental cost charged by the vehicle provider.
2. Why Click2Rental Charges Service Fees
Click2Rental charges service fees to maintain platform functionality, offer round-the-clock customer support, manage secure payment systems, and continuously improve our services. This ensures a reliable and user-friendly booking experience for all customers.
3. When Service Fees Are Applied
Service fees are applied at the time of booking confirmation and are clearly shown in the total price breakdown before payment is completed. The amount may vary based on factors such as rental duration, vehicle type, pickup location, and service complexity.
4. Are Service Fees Refundable?
Service fees charged by Click2Rental may be non-refundable, even if a booking is cancelled or modified. Refund eligibility depends on the booking terms and the nature of the service provided and is disclosed during the booking process.
5. Service Fees vs Rental Charges
Service fees are separate from rental charges, taxes, insurance costs, fuel charges, tolls, late return fees, or penalties imposed by rental partners. Customers should review the full price summary before confirming a reservation.
6. Payment of Service Fees
Service fees are collected using the payment method selected during booking. Payments are processed securely through trusted payment processors. Click2Rental does not store full credit or debit card information on its servers.
7. Post-Booking Service Fees
Additional service fees may apply for post-booking requests such as modifications, cancellations, date changes, location changes, or special assistance requests made after booking confirmation.
8. Disputes Related to Service Fees
If you have questions or concerns regarding a service fee, please contact Click2Rental customer support promptly. We encourage resolving concerns directly before initiating chargebacks or disputes with your bank or card issuer.
9. Transparency & Disclosure
Click2Rental is committed to transparency. All service fees are clearly disclosed before booking confirmation, ensuring customers understand the total cost of their rental before completing payment.
10. Changes to Service Fees
Click2Rental reserves the right to update or modify service fees at any time based on operational requirements, market conditions, or service enhancements. Any changes will be reflected during the booking process.
By completing a booking with Click2Rental, you acknowledge that you have read, understood, and agreed to this Service Fees policy. Customers are encouraged to carefully review all pricing details and contact our support team with any questions before finalizing a reservation to ensure a transparent and informed car rental experience.
